I have just placed an order, how long will my parcel take to arrive?

I have just placed an order, how long will my parcel take to arrive?

KINGS mail out every Monday, Wednesday and Friday so your order will be sent the next consecutive mail out, providing everything you order is currently in stock.  If not, you will be notified via email.

Parcels to most areas within the Sydney CBD should take up to 2 working days. Parcels to the rest of Australia can take between 2-10 working days to arrive at their destination.

International parcels take up to 10-14 working days.

Please note: All parcels are sent standard Australia Post mail, unless additional postage services are requested.  As such, Kings cannot trace these parcels, nor will we be held responsible for any loss or damage unless the parcel is sent via Registered or Express Post.  If you would like to have your order sent by one of these methods, you can select one of these options when placing your order.
 

What are the benefits of selecting Registered or Express Post?

Below are the benefits for selecting additional postage options like Registered or Express Post:

If you select Regular Post - Registered ($100 cover) $7.50 you receive a tracking number and your order is insured for $100 ONLY.

If your order is over $100 and contains collectables like CGC comics or statues, we recommend Registered Post - Fully Insured and Tracking $24.00. This ensures that your order is registered for the full dollar amount of your items and you also receive a tracking number.

We also offer Express Post up to 3kg (books and comics only) $12.00 for customers who wish to receive their order within the next working day of SHIPPING your items. This also includes a tracking number. Please keep in mind that if the parcel is over 3kg an additional postage charge will apply.

Please note: All other parcels are sent standard Australia Post mail.  As such, Kings cannot trace these parcels, nor will we be held responsible for any loss or damage unless the parcel is sent via Registered or Express Post.  If you would like to have your order sent by one of these methods, you can do so by selecting one of these options when placing your order.
 

I have just placed an order, nominating Registered/Express/Insured post, why is it so expensive compared to regular post?

KINGS has special rates in place for Regular Post which does not apply to Registered Post or Express Post.
 

I'm placing an international order and the postage is coming up as $0.00, is this correct?

All international customers will be contacted AFTER they place their order with a postage quote for shipping to their selected country. This is based on the weight of the order. The order will not be billed until you contact us confirming the shipping cost.

Please note: We will only hold your order for FIVE WORKING DAYS after sending a postage quote. At which point, if we have not heard back from you, we will cancel your order.
 

Where do you ship?

KINGS ships to most countries worldwide, however we do not ship to some countries due to the high level of fraudulent orders. If you find your country is not listed when ordering, feel free to contact us at info@kingscomics.com or call us on (02) 9267 5615.
 

Can I pick up an Online Order from the store?

You may do this under prior arrangement, and ONLY if the order has been billed. You will receive a Pick-Up Notification email as soon as your order is ready in store.
 

What if one/some of the items I've ordered are out of stock or unavailable?

If any of the items you've ordered are out of stock, we will contact you via email and notify you of their stock status, with an estimate of when the items are due to arrive back in stock.

You can elect to split your order, but please keep in mind that an additional postage charge will apply should you do so.
 

When will you charge my card?

Your order is not automatically billed at the time you checkout. This is due to the fact our website displays many out of stock yet re-orderable items. We will not process any charges against your card until your order is completed and ready to ship.
 

I have just placed an order selecting Direct Deposit as my payment Method. Why haven't I received your banking details?

You will be emailed a Payment Request, containing the amount to deposit along with our details, once your order is complete and ready to ship. This is due to the fact our website displays many out of stock yet re-orderable items. Sometimes these items may drop out of print and cannot be supplied. As such, this eradicates the chance of you paying for an item we cannot supply.
 

What if I have just made an order and would like to add/remove items?

Providing your order has not been processed, the easiest way to do this is to send an email to info@kingscomics.com . We will confirm whether or not these changes are possible.
 

I have just placed an order and would like to cancel it?

Providing your order has not been processed and/or shipped this can be done immediately by contacting us at info@kingscomics.com or calling us on (02) 9267 5615.

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